Privacy Policy

Last updated: March 5, 2026

1. Introduction

General Medical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform, including our website, mobile applications, and services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and contact information
  • Account credentials and authentication information
  • Organization and professional information
  • Payment and billing information

2.2 Health Information

As a healthcare management platform, we may process health information, including:

  • Patient records and medical data
  • DICOM images and radiology studies
  • Clinical notes and reports
  • Appointment and visit information

2.3 Usage Information

We automatically collect information about how you use our Service, including:

  • Log data and IP addresses
  • Device information and browser type
  • Usage patterns and feature interactions
  • Performance and error data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage accounts
  • Send administrative information and updates
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information
  • Healthcare Operations: As necessary for treatment, payment, and healthcare operations

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access and receive a copy of your personal information
  • Right to rectify inaccurate or incomplete information
  • Right to request deletion of your personal information
  • Right to restrict or object to certain processing activities
  • Right to data portability
  • Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

General Medical by General Medical X
Email: privacy@gmedicalx.com
Address: [Your Company Address]